Blackouts in Ukraine: where to host your server to stay online

What threatens Ukrainian businesses

When your website brings in leads and your sales team lives in a CRM, every hour of downtime means lost sales. Four things bring operations to a halt most often:

• Power outages. A server in your office, or in a data center without backup power, goes down with the city grid: the website won’t load, enquiries don’t arrive, and the CRM and phone system go dark.
• Attacks. A DDoS attack floods the server with requests until the site stops responding to customers.
• Hardware failures. A drive or power supply can fail at any moment. Without redundancy, you’re down until it’s repaired.
• Data loss. If your customer and order database exists in a single copy, it can disappear along with the server.

Every one of these risks is solved by how your server infrastructure is built.

Check your business in 5 minutes

Six questions you should be able to answer before the next outage:

1. Where is your website’s server physically located? Enter your domain into any IP lookup tool — it will show the country and data center. If your site runs through Cloudflare, the tool will show Cloudflare instead; in that case, ask your hosting provider directly.
2. Does the data center have backup power? If your server is in Ukraine, ask your host how many days the generators can run on their fuel reserves and how many independent network links the facility has.
3. Where do your DNS and email live? A DNS lookup tool will show your NS records (who manages your domain) and MX records (where your email is hosted). Both should sit with a reliable provider, not on an office server.
4. Do you have a backup — and where is it? How often it’s made, which country it’s stored in, and when it was last actually restored.
5. Can you open your CRM from a phone? Turn off Wi-Fi and log in to your CRM over mobile data. That’s how your team will work during an outage.
6. Who finds out about a failure first? Is anyone monitoring the server at night and on weekends, and who receives the alerts?

Stability: keeping your server up around the clock

• A data center outside the outage zone. A Kyiv data center with generators and multiple network links, or an EU data center that doesn’t depend on Ukraine’s power grid at all.
• 99.9% uptime SLA. That’s the level we design every client’s infrastructure for.
• 24/7 monitoring. We watch your server around the clock and respond the moment any metric moves out of range.
• Enterprise virtualization on VMware vSphere 8. On the AGENCY plan, your server runs in a high-availability cluster with dedicated resources: the virtual machine automatically restarts on another physical host.
• Dedicated HP and Dell servers with ECC memory, which detects and corrects data errors on the fly — built for large databases and heavy workloads.

Kyiv or the EU: choosing a location

Both options are reliable. The choice comes down to two questions: does your data have to stay in Ukraine, and where are your customers?

Kyiv is the right choice when your data must stay in Ukraine under a contract, client requirement or industry regulation — often the case in the public sector. Blackout protection is already included in our Kyiv plans. The EU — Poland, Germany, the Netherlands or Bulgaria — covers every other case: for customers in Ukraine, your website, CRM and VoIP work with no noticeable difference. For audiences in the UK or the US, we have servers in London and Miami.

Choose a business server in any of our 7 locations — the price is the same everywhere.

Security: who has access to your data

• DDoS protection. Included in every plan: attacks are filtered before they reach your server, so your site stays available to customers.
• Encrypted storage. Your data is encrypted at rest.
• Isolated infrastructure. Your server is separated from other clients. On the BUSINESS and AGENCY plans, your company’s servers can be joined into a private VLAN.
• No third-party access. You get full root access, our team maintains the server — and no one else.
• Backups in another country. Backups are stored separately from the main server, and if needed we can restore them to a new server within a few hours.
• Secure team access. Employees connect to the CRM and internal systems from anywhere through a corporate VPN.

Before setting up backups, define two numbers: how much data you can afford to lose (an hour of orders? a full day?) and how quickly the system needs to be back online. In IT terms, that’s your RPO and RTO. They determine how often to back up and whether you need a hot standby server.

Is it legal to store Ukrainian customers’ data in the EU? Yes. Ukraine’s Law on Personal Data Protection (Article 29, Part 3) recognizes the countries of the European Economic Area as providing adequate data protection. Separate requirements may apply to government bodies, banks and critical infrastructure — in that case, confirm your choice of location with a lawyer.

Who is responsible for your server

For a company, it matters that one specific team is accountable for the infrastructure. WebCode.Agency takes care of your server end to end:

• Turnkey setup — OS, SSL, SSH keys and the stack you need, within 4 hours of payment.
• Monthly health checks and infrastructure recommendations.
• Support from real people, no ticket queues.
• VAT invoices for corporate clients.
• 7-day money-back guarantee.

How to migrate to a new server with zero downtime

1. We deploy a copy of your website or CRM on the new server without touching the old one.
2. We test everything: pages, forms, payments, integrations, email.
3. We sync fresh data — orders and enquiries that came in during preparation.
4. We switch your domain to the new server. The old one stays live for a few more days as a safety net.

Which plan to choose

A plan is just the starting point. We tailor the server to your project:

• CPU, memory and storage — as many cores, as much RAM, SSD or HDD as you need.
• Network — a gigabit port and additional IP addresses.
• Backups — daily or weekly; daily backups are already included in BUSINESS and AGENCY.
• Change plans anytime — we upgrade or downgrade your plan and handle the migration ourselves.
• Another country — if you need a region outside our 7 locations, we’ll find a solution.

Current pricing and the server configurator are on our Cloud & Servers page.

FAQ

Updated October 17, 2026 · Information current as of this date

Andrew Proshchenko

CEO, WebCode.Agency

Building digital solutions for business since 2012: websites, online stores, CRM and server infrastructure for mid-sized and large companies and the public sector. Personally accountable for the outcome of every project.