Where do I start if I don't know what to automate?

That is what the audit is for. Over five days we map how data moves, count the hours manual work costs you, and produce a plan with prices. The document is yours either way.

Do we have to switch to your CRM?

The CRM is ours and it is the only one we work with: we answer for the result, and we can only guarantee that inside a system we build ourselves. Everything else — accounting, stock, store, spreadsheets — we connect regardless.

How long does it take?

The audit takes five days. A single integration is two to three weeks, a CRM rollout a month or more, a custom tool two months and up. We work in stages rather than all at once.

What happens when a marketplace changes its export format?

It will happen. That is why integrations stay on a care plan: monitoring catches a failed sync before you notice. Breakage caused by changes on their side is included in the plan.

Will our people actually use it?

Training is its own stage, not an hour at the end. We teach on real tasks, leave written instructions and stay through the first months. And we start with whatever annoys people most.

Who owns the integration code?

The integration code and all access are handed to you at launch, and any team can maintain them. Your data is entirely yours. Our libraries and modules stay ours, but that never limits what you do with your systems.

Automation & Integrations | Start with a Process Audit

Familiar symptoms

What it looks like from the inside

Recognise two of these and automation will pay for itself faster than you think.

The same data typed twice

Orders from the site get retyped into accounting, then again into the shipping note. Three times, and every one of them can go wrong.

Stock figures don't match

You sold something you don't have. Or failed to sell something you do have, because the system says otherwise.

Reports assembled by hand

Two days at the end of the month to understand what happened during the last one. Decisions arrive late by design.

Bought a CRM, nobody uses it

Set up but never fitted to the process, and the team was never trained. A month later everyone is back in spreadsheets.

Where we start

Process audit — five days

Not a pitch deck and not a proposal, but a working document that stays with you either way.

Map of your processes

How data moves today: who enters what, where, and how many times over.

What it's costing you

How many hours a month manual work eats — counted in hours and in money.

A plan with prices

What to do first, what second, what each step costs and what it gives back.

The document is yours

Even if you decide to carry on without us. It's your analysis, not our presentation.

Order the work from us and we deduct the audit fee from the quote.

So you either walk away with a plan you can take anywhere, or you stay — and the audit turns out to have been free.

Ready to see where the time actually leaks? Start with the audit.

Order an audit

What we connect

The systems we build bridges between

We work with what you already run. Nobody has to migrate anywhere just to make an integration possible.

CRM at the centre

All data meets in one place

Enquiries, customers and orders together
Two-way sync with every system
A log shows what failed and when

Accounting and finance

Documents and payments without retyping

Your accounting system
Bank statements and payments
Till and fiscal receipts

Products and stock

Stock levels match everywhere

Your store and warehouse
Marketplaces
Excel and Google Sheets

Delivery

Shipping labels without copying

Carriers and couriers
Labels created automatically
Statuses flow back to the CRM

Communications

Enquiries from every channel

Messengers and social media
Email and SMS
IP telephony

Types of work

What we actually do

The exact cost of each area of work is fixed in the quote after the audit.

Implementing our CRM

Configured around your process, data migrated from spreadsheets or an old system, the team trained, and support through the first months. Not "here are your logins" — we stay until people actually use it.

Connecting systems

Per connection. Two-way exchange, error handling, and a sync log so you can see exactly what didn't go through and when.

Bots and alerts

A chatbot that takes enquiries, order status alerts via messengers and email, and a daily summary for the manager.

Your own tool

When nothing off the shelf fits: cost calculation, capacity planning, tracking built around your specific process.

Honest about the risk

Why automation usually fails

Five reasons money gets spent and nothing changes. If you've tried before, you'll probably recognise yours.

Started with the wrong thing

Automated the easiest task instead of the most painful one. Nobody felt the difference, so it stopped halfway.

Nobody owns the result

One contractor built the site, another the CRM, a third the server. Something breaks and each of them says their part is fine.

The team was never trained

The system exists and nobody touches it. Within a month everyone has quietly gone back to spreadsheets.

Built it and vanished

Six months later the marketplace changed its export format. Nobody left to fix it, and everything is back where it started.

Priced "as we go"

Started at $2,000, ended at $9,000, and stopping was no longer an option with half the work done.

What we do instead

Audit → the most painful process first → fixed price per stage → training until it sticks → a support contract.

Process

How the work runs

In stages, not as one large project. You risk a single step rather than the whole budget.

Audit

5 days

Plan and quote

2–3 days

First stage

2–4 weeks

Training

1–2 weeks

Next stages

to plan

We start with the process that eats the most hours, not the one that's easiest to build.

That way you see the result at the first stage. Start with something simple and nobody feels a difference — which is exactly when people start doubting the whole thing.

Terms

Transparent terms for business

Automation is the hardest service to estimate. So you pay for each stage separately: you risk one step, not the whole budget.

Audit

Fixed price, the document stays with you

Quote per stage

Price and timeline of each stage fixed in the contract

Stage payment

After launch and testing on your data

Fixed price per stage

After the audit, not "approximately". The number only moves if you change the scope yourself.

Six-month warranty

An integration that breaks through our fault, we fix free. No argument about whose bug it is.

The access and code are yours

Full access at launch. Any team can maintain the integrations afterwards, not only us.

After launch

Integrations break — and that's normal

A marketplace changes its export format, a bank updates its API, a carrier rotates a key. The question isn't whether it breaks, but who notices first — you or your customer.

Monitoring

We see a failure before you do

Every connection checked 24/7
Alerts on failed syncs
Fixed before your customer notices

Server

Security and stability

SSL and security updates
DDoS protection
Daily backups

CRM

Enquiries, customers, reports

All data in one place
Reports without manual collection
In our cloud or on your server

Integrations stay on a care plan — tailored to the project.

A website can run for years without anyone touching it. An integration can't: it depends on other people's systems, and those change without warning. Left unwatched, a connection will eventually stop — and you'll hear about it from an unhappy customer.

Where do I start if I don't know what to automate?

That's exactly what the audit is for. Over five days we map how data moves through your business, count the hours manual work costs you, and put together a plan with prices. You get a document you can act on with us or without us. Most clients don't know the answer at the start — that's normal, and it's not your job to know it.
Do we have to switch to your CRM?

Yes — the CRM is ours, and it's the only one we work with. Not because we're trying to sell a subscription: we answer for the result, and we can only guarantee that inside a system we build and develop ourselves. Configuring someone else's platform means depending on their release schedule and their limits, and doing that adequately instead of doing our own thing well. If you already run a CRM and aren't prepared to change it, say so up front and we'll save each other the time. Everything else — accounting, stock, store, spreadsheets — we connect regardless.
How long does it take?

The audit takes five days. After that it depends on the stage: a single integration is two to three weeks, a CRM rollout a month or more, a custom tool two months and up. We deliberately don't take on "everything at once" — whole-business projects almost always run long and end in nothing.
What happens when a marketplace changes its export format?

It will happen — the only question is when. That's why integrations stay on a care plan: our monitoring catches a failed sync before you notice anything. If it broke because of changes on their side, fixing it is included. If you want a new kind of exchange built, that's development work.
Will our people actually use it?

This is the most important question here and the most common reason automation fails. That's why training is its own stage, not an hour tacked on at the end. We teach on real tasks, leave written instructions, and stay through the first months until the habit forms. And we start with whatever annoys people most — then they want it to work.
Who owns the integration code?

The integration code and all access are handed to you at launch, and any team can maintain them. Your data is yours entirely, without caveats. Our own building blocks — the libraries and modules we also use on other projects — stay ours, but that never limits what you do with your systems.

Get in touch

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